Pet Service Providers FAQ

How to view calendar? Open

You can view your job calendar for better arrangement of your availability. 1. Go to "Job" 2. Tap on "Calendar"…

You can view your job calendar for better arrangement of your availability.

1. Go to "Job"

2. Tap on "Calendar"

3. Select any date that you want to check for


view calendar


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What are the terms of use?

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Does not receive email from PetBacker. What should I do? Open

These are a few things you can do if did not receive any email from PetBacker: 1. Check your Spam…

These are a few things you can do if did not receive any email from PetBacker:

1. Check your Spam

2. Check your Mail

3. Subscribe or Resubscribe to PetBacker

(Click Here to Subscribe Now)

4. Contact our support.


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How to verify email? Open

There are 2 ways to verify your email address: 1. You may click here to verify your email 2. You…
There are 2 ways to verify your email address:

1. You may click here to verify your email

2. You may verify your email through our app.

   A. Go to "Profile".

   B. Tap on "My Badges" or "Tasks"

   C. Tap on "Email" to verify your email


verify email


Then you need to check your email inboxs for the verification email. If you do not receive our email, kindly learn more on does not receive email from PetBacker. What should I do?


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What are the terms of use?

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How to decline or reject the job? Open

If you are unable to take up the job, you may choose to decline it: 1. Select the job that…

If you are unable to take up the job, you may choose to decline it:

1. Select the job that you want to decline

2. Tap on "Decline" to decline the job


decline job


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Why do I receive other services type jobs? Open

If you do not wish to receive other services type jobs that you did not offer, you may activate "Strict…

If you do not wish to receive other services type jobs that you did not offer, you may activate "Strict Job Assignment" function:

1. Go to "Profile"

2. Tap on "Setting Icon"

3. Enable Strict Job Assignment


activate strict job assignment


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What are the terms of use?

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How to pause listing? Open

When paused, your listing will not show up in the directory or in searches. You will not be notify or…

When paused, your listing will not show up in the directory or in searches. You will not be notify or matched to any jobs for this listing. However, you will still be responsible for any confirmed as well as on-going bookings. To pause your listing:

1. Go to "Profile"

2. Tap on "Edit Listing" on the listing that you want to pause

3. Tap on the 3 dots menu and "Pause Listing"


pause listing


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How to hide listing? Open

A hidden listing will not show up in the directory. However, you will still be notified of new jobs and…

A hidden listing will not show up in the directory. However, you will still be notified of new jobs and visible to users whom you have shared your listing link with before. To hide your listing:

1. Go to "Profile"

2. Tap on "Edit Listing" on the listing that you want to hide

3. Tap on the 3 dots menu and "Hide Listing"


hide listing


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How to unlist/close listings? Open

If you have decide not to take any jobs due to your personal reasons, such as a full time job…

If you have decide not to take any jobs due to your personal reasons, such as a full time job or back to study, you may choose to temporarily pause your listings, which gives you the flexibility of coming back anytime and resume your listings to accept jobs again.


Kindly be reminded that once your listing is closed, all associated reviews, ratings and jobs will be delete permanently and we will not be able to restore back your listings.

To unlist/close your listing:

1. Go to "Profile"

2. Tap on "Edit Listing" on the listing that you want to close

3. Tap on the 3 dots menu and "Close Listing"


close listing

0 answers99 viewsPosted 1 year agoby faqeditor
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How to be a pet sitter or walker? Open

To be a pet service provider, it is free. You need to complete the following steps to be a pet…

To be a pet service provider, it is free. You need to complete the following steps to be a pet sitter or walker:

 

Step 1: List your service. Please ensure that the service you offer complies to all local laws, requirements and regulations. Learn more on how to list your service?

Step 2: Verify your identification documents. Learn more on how to submit my identification documents for verification?

Step 3: Get 3 testimonials. Invite your friends to write a sincere testimony about you on your listing profile. These will help your listing profile to stand out. You'll need to get at least 3 testimonials before we can proceed to approve your listing, but we do recommend getting more.
Learn more on Why reviews and testimonials are important? and how to get testimonials?

Step 4: Complete our Pet Sitter Introduction Test.

 

listing approval checklist

 

After complete the steps above, your profile will go through a strict validation process and if deemed fit, we will approve the profile between 3-7 working days. Once approved, you can start accepting jobs on our platform.


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How to reply to a review? Open

To reply the review, you need to: 1. Go to "Profile", select any listing 2. Tap on "View" 3. Tap…

To reply the review, you need to:

1. Go to "Profile", select any listing

2. Tap on "View"

3. Tap on "Reviews"


reply to review 1


4. Select the review that you want to reply to

5. Reply to the review


reply to review 2


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What are the terms of use?

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How to resume or reactivate my listing that has been paused? Open

Its just a 3 step process to resume a listing that has been paused. 1) Tap on "Profile" and in…

Its just a 3 step process to resume a listing that has been paused.

1) Tap on "Profile" and in "Listings" check if your listing has been paused

2) Tap on "Edit Listing"

3) Tap on the 3 dot menu

4) Tap on "Resume Listing"

That's it! If your listing has been successfully resumed, the status will show "Listed"


resume listing


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What is withdrawable and non-withdrawable balance? Open

Balance in your wallet can be withdraw to your preferred payout methods.   Withdrawable Balance - These are available balance…

Balance in your wallet can be withdraw to your preferred payout methods.

 

Withdrawable Balance - These are available balance in your wallet that are withdrawable, it includes funds from jobs, refunds as well as cancellations from bookings.

 

Non-Withdrawable Balance - These are balance in your wallet that are not available to be withdraw at the moment, it includes

  • on-going bookings
  • first booking without a review (a review is required for your first booking)
  • bookings without reviews and are still within the 2 day dispute period
  • held jobs that have been disputed
  • held jobs from suspicious activities.

 

*It may take up to 7 working days on first time withdrawal/payout to verify account details.


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What are the terms of use?

0 answers104 viewsPosted 1 year agoby faqeditor
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What is Check In Form? Is it important? Open

Check In Form is to help backers to have an agreement upon checking-in for boarding. In the event of a…

Check In Form is to help backers to have an agreement upon checking-in for boarding. In the event of a dispute this form will help with the following:

1. Protect backers in the event of issues such as when a pet is declared as flea and tick free but discovered otherwise during the delivery of the service.

2. Proof that the backer's claim corresponds with the furry kids condition upon check in.

3. Supporting documents to support any disputes in the future.

 

What to do with this check in form?

1. Print out this Check In Form for pet owner to fill in

2. Check the furry kids carefully. Note any injuries or abnormality in the form in detail e.g. Scratches and blood scab on hind leg.

3. Have the pet owner sign the form as an agreement to check in the furry kids as mentioned in the form.


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What are the terms of use?

0 answers105 viewsPosted 1 year agoby faqeditor
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How do I edit my quote? Open

You can edit your quote anytime during the chat before you are hired. 1. Select "Your Quote" 2. Select the…

You can edit your quote anytime during the chat before you are hired.

1. Select "Your Quote"

2. Select the quote you wanted to edit

3. Key in the new value and save it.

 

edit quote

 

4. You can add another item by tapping the "Add Quote Item" for any extra charges.


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What are the terms of use?

0 answers104 viewsPosted 3 years agoby petbacker_admin
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How much does it cost to be a pet sitter? Open

Starting out as a pet sitter and offering your services on PetBacker is free, and you can set your own…

Starting out as a pet sitter and offering your services on PetBacker is free, and you can set your own rates. When you get a reservation, a 15-25% service fee is deducted from the total booking amount.

PetBacker service fees are reduced in levels based on the number of jobs you have completed. For more information do refer to the PetBacker incentive program for the benefits you will receive.

Any pet sitter/host suspected of soliciting payment outside of PetBacker will be suspended without notice.
Example:
1. Requesting customers to revise a booking from many days/visits/walks to one
2. Promoting other platforms
3. Requesting customers contact you outside by visiting Facebook, Google search, Map or other social media
4. Exchange of contacts or meet up before booking but not closing the deal (Penalty of 40% of the Fees to remove your account restriction)
5. Giving customers an unreasonable low rate or discount as a deposit (e.g. USD$1 for a Booking to get contact or to deal outside)
6. Cancelling or getting cancelled for a hired booking without good reason
7. Subsequent bookings or extensions not made via the platform
8. Misleading customers that PetBacker charges fees without informing them the importance of Pet Insurance that PetBacker includes in the hope they will deal with you outside
9. Requesting for Cash payment outside the platform
10. Requesting customers to pay Hidden fees outside the platform

To restore your service fees from:
- First time suspected mistake, 30% to 20%, complete 5 new bookings
- Second time suspected mistake, 30% to 20%, complete 10 new bookings.

For the third suspected mistake onwards, you will not receive anymore broadcast job requests, only normal Direct job requests at 35% of the fees.

To fully restore your account you also have the option to join the Sponsor Program for a yearly fee.

 

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Why be a sponsor?

Why PetBacker need the service fees? 

Pet Service Provider Incentive Program

What are the terms of use?

0 answers102 viewsPosted 3 years agoby petbacker_admin
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How do I get reviews? Open

If you have received the link to your personal listing webpage1) Share the link to that webpage to your friends…

If you have received the link to your personal listing webpage

listing page

1) Share the link to that webpage to your friends and customers and request that the person reviewing you scroll down till they see the review button that looks like below:

review button

2) Tap on "Write a Review" to open the review page.

leave review

3) They can then leave you a rating as well as a review.

 

If you have the app

1) Tap on your "Profile".

2) Tap on the listing you would like to get reviews for in "Listings".

3) Tap on three dots menu

4) Share the link by copy and pasting it to your friends or share directly to your favorite social media to get more reviews


share listing

0 answers111 viewsPosted 3 years agoby petbacker_admin
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Where can I find my listing profile link? Open

1) Tap on your "Profile". 2) Tap on the listing you would like to find the web link for in…

1) Tap on your "Profile".

2) Tap on the listing you would like to find the web link for in "Listings".

3) Tap on one of the social share methods, for instance "Facebook".

4) You will find your listing web link in the share message


share listing


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What are the terms of use?

0 answers68 viewsPosted 3 years agoby petbacker_admin
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Do I need to be licensed or bonded to be a pet sitter? Open

PetBacker requires that you follow your local laws and regulations regarding licensing and other requirements. Requirements vary by location, so…

PetBacker requires that you follow your local laws and regulations regarding licensing and other requirements. Requirements vary by location, so check with your local Animal Control to learn about the regulations where you live.

Often, licensing regulations apply only to facilities that handle a high volume of dogs. If you sit for one or two dogs at a time, you may not need a license. Nevertheless, it’s a good idea to check your local regulations.

PetBacker will not be held responsible for any legal action taken against you should you fail to adhere to your local laws and regulations regarding licensing and other requirements.


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What are the terms of use?

0 answers107 viewsPosted 3 years agoby petbacker_admin
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Why PetBacker needs the service fees? Open

PetBacker exists to make it easier to have a dog, cat or other pets in your life. Running the business—including…

PetBacker exists to make it easier to have a dog, cat or other pets in your life. Running the business—including world-class customer support, a team of trust and safety experts, and an innovative and secure platform used by thousands of pet lovers every day—requires ongoing funds. These standard service fees, which remain at or below industry norms, help allow PetBacker to operate and continually improve to meet the needs of our growing community.

Pet sitters, dog walkers and pet service providers are the cornerstone of our business—without their passion, hard work, and devotion to providing amazing pet care, we wouldn't be here. We're here to provide ongoing support, educational opportunities, and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating PetBacker’s customer support, trust and safety coverage, and important site maintenance and product improvements. They also help cover benefits for sitters and pet service providers, including the costs of processing payments and ongoing promotion of pet services on PetBacker.

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How much are the service fees

What are the terms of use?

0 answers105 viewsPosted 3 years agoby petbacker_admin
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How do these fees impact my business? Open

For pet sitters and dog walkers on PetBacker, these fees are designed to support you every step of the way,…

For pet sitters and dog walkers on PetBacker, these fees are designed to support you every step of the way, and they’re standard in our industry. We use these standard service fees to do things like:

  • Continually improve your experience with the PetBacker website and mobile apps.
  • Expand our Trust & Safety team to offer best-in-class support.
  • Create original educational content specifically for sitters and pet service providers.

In short, these fees help us build our business so we can keep on building yours.


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What are the terms of use?

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0 answers86 viewsPosted 3 years agoby petbacker_admin
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